Refund Policy

0. At Innew.dev, We Value Clarity

Our refund policy reflects the way we operate across milestone-based MVP launches and ongoing partnership plans, ensuring fairness for both teams.

1. MVP Launch Plan

• Projects are divided into clear milestones (discovery, design, development, QA, etc.).
• Payments are made per milestone.
• Cancelling mid-milestone means you only pay for the portion of work completed.
• Completed milestones or approved deliverables are non-refundable.

Example: If 2 out of 4 milestones are complete and you cancel, only the completed and in-progress milestones are billed.

2. Partnership Plan (Monthly)

• Flexible monthly engagement that includes 30 hours per week of design and development support.
• Cancel anytime with written notice.
• We prorate unused hours or refund the remaining balance after deducting delivered work.

3. Custom Plans

• Custom agreements include scope and timelines defined in the Statement of Work (SOW).
• Discovery or setup fees are non-refundable once work begins, unless noted in the SOW.

4. Non-Refundable Situations

Refunds are not applicable for:

• Completed or delivered work.
• Delays caused by pending approvals or inputs from the client.
• Changes in direction or business strategy after the project has started.

5. How to Request a Refund

Email info@innew.dev with:

• Project name
• Payment details
• Refund reason

Requests are reviewed within 5–7 business days.

6. Processing Time

Approved refunds are processed within 7–10 business days via the original payment method.

7. Contact

For billing or refund questions, contact us atinfo@innew.dev.