Terms of Service

Last updated: August 22, 2026

These terms cover work between innew (“innew”, “we”) and a client (“you”), and use of our own products — Snapwit, UnfoldInvite and LeadIntent, which may each carry additional product-specific terms at their own sign-up flow. By engaging innew for a project or partnership, or by using one of our products, you agree to the terms below.

1. Services covered

We work with clients in two ways, and this document applies to both:

• Project-based — fixed scope, fixed price, agreed timeline, defined in a written proposal or statement of work before any billing begins.
• Partnership — an ongoing, month-to-month engineering engagement billed monthly, with no fixed end date and no lock-in.

2. Scope of work

Project work is governed by the proposal or statement of work agreed before the project starts — that document, not this page, defines exactly what gets built, for how much, and by when. Partnership work is scoped request by request, worked one active request at a time in the priority order you set. Material scope changes on either arrangement are agreed in writing before they’re billed.

3. Fees and payment

• All pricing is quoted in USD; EUR and GBP invoicing is available on request.
• Project work is typically billed half up front and half on delivery, unless the proposal states otherwise.
• Partnership work is billed monthly, in advance, and can be paused or cancelled for any future month with notice by email.
• Invoices are due within the period stated on the invoice. We may pause active work on overdue accounts until payment is received, and will tell you before we do.

4. Ownership of your code and IP

Code, designs and other deliverables created specifically for you become your property as they are built, not on final payment — that’s the whole basis of a no-lock-in engagement. On request, we hand over the repository, credentials and documentation for anything built under your engagement, at any time, whether the relationship is active or ending. Outstanding invoices remain payable regardless.

We retain ownership of our own pre-existing tools, internal frameworks, and general engineering know-how that aren’t specific to your project, even where they’re used to help build it. We also retain ownership of Snapwit, UnfoldInvite, LeadIntent and any other products we build and run ourselves.

5. Confidentiality

Both parties agree to keep the other’s confidential business and technical information private, using it only for the purpose of the engagement. This survives the end of the engagement.

6. Your responsibilities

• Give timely feedback — delays on your side can shift agreed timelines.
• Provide access to accounts, systems or information reasonably needed to do the work.
• Make sure any content, data or materials you give us are lawfully yours to share.

7. Third-party services

Projects we build commonly rely on third-party infrastructure — Cloudflare, PostgreSQL-based database providers, Stripe, Anthropic, OpenAI, and similar services. Those providers have their own terms and service levels, and we’re not responsible for their outages, price changes or policy changes, though we’ll help you respond to them.

8. Warranties and disclaimers

We provide services with reasonable skill and care, aiming to match what was agreed in scope. Beyond that, services and our own products are provided “as is,” without warranty that they will be uninterrupted, error-free, or fit for a purpose we weren’t told about in advance.

9. Limitation of liability

To the extent permitted by law, innew’s total liability arising from an engagement is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost data, except where such liability cannot be excluded by law.

10. Termination

Either party can end a partnership engagement for any future month, with written notice. Project engagements end on delivery and final payment, or can be ended early by mutual agreement — work done and expenses incurred up to that point remain payable. On termination, we hand over code, access and documentation as described in Section 4.

11. Governing law

These terms are governed by the laws of India, and any dispute not resolved informally is subject to the exclusive jurisdiction of the courts of Rajkot, Gujarat.

12. Changes to these terms

We may update these terms as our services evolve, and will update the date at the top when we do. Material changes affecting an active engagement will be communicated directly, not just posted here.

13. Contact

Questions about these terms: info@innew.dev
innew, B-1041, 10th Floor, RK Trade Tower, Rajkot, Gujarat, India